Return Policy

Where we ship

We currently ship within the United States. If you're somewhere else — Canada, overseas, anywhere the mail still reaches — write to us and we'll gladly sort out a shipping quote for your order.

Damaged in transit

Glass jars and shipping carriers are occasionally at odds. If your order arrives damaged, start a return from My Orders within 14 days of delivery — the short return form will ask for a photo of the damage. We'll send a replacement or issue a full refund — your choice. Refunds are issued once we've received the returned item.

Changed your mind

Unburned, unused candles and wax melts in their original condition may be returned within 30 days of delivery for a refund of the product price. Because scent is personal and candles can't be resold once burned, we can't accept returns on used products. Return shipping for change-of-mind returns is the customer's responsibility.

A note on hand-marbling

Every candle is marbled by hand, so no two swirls are identical. Variation in pattern and color from the product photos is expected and is not considered a defect. If something genuinely seems wrong — a wick issue, a pour flaw, a candle that won't stay lit — tell us and we'll make it right.

How to start a return

1. Sign in to My Orders and choose "Request a return" on the order. A short form will check that your return qualifies and ask for a photo or two.
2. We'll review your request and reply within 2 business days with next steps.
3. Approved refunds are issued to your original payment method once we've received the returned item, and typically arrive within 5–10 business days after that.

No account or trouble with the form? Email hello@doorsat7co.com with your order number and we'll help directly.

Exchanges

Prefer a different scent? We're happy to exchange an unburned candle within 30 days — just reach out and we'll sort it out together.